Front Desk Agent

Pyramid Global Hospitality•Indianapolis, IN

7d•Onsite

About The Position

The Front Desk Agent creates a memorable first impression and provides exceptional service to hotel guests. The role checks in and registers guests, ensures accurate guest information and fulfillment of special requests, and serves as a knowledgeable resource about the hotel, its amenities, and the local area. The agent helps resolve guest concerns, promotes hotel programs, communicates with hotel staff and the manager on duty, and assists other departments as needed. This is a second-shift position with required availability on Saturdays and Sundays.

Requirements

High school diploma or equivalent.
Strong desire to make an impact on other people.
Outgoing and engaging personality.
Computer skills.
Excellent verbal and written communication skills.
Ability to work in a fast-paced setting.
Ability to stand for the duration of the shift.
Availability to work various shifts, including weekends and holidays.

Responsibilities

Help guests discover their “Wanderlust” experience.
Provide engaging, sincere customer service and take a genuine interest in guests.
Check guests in, ensure proper credit is received, note and fulfill special requests, and establish accurate information.
Resolve problems and provide guest recovery to exceed expectations.
Promote and sell special hotel programs.
Interact professionally with hotel and resort staff and assist other departments with necessary information.
Know and follow all emergency procedures and policies.
Maintain the house bank.
Communicate pertinent information to the manager on duty.
Follow procedures for posting, charges, cashing checks, safe deposits, and refunds.
Assist other departments as needed.