Front Desk Agent

Davidson Hospitality Group•Miami Beach, FL

7d•Onsite

About The Position

The Front Desk Agent is the welcoming face of the hotel and helps guests feel valued and cared for from arrival onward. The role provides exceptional customer service and supports a positive guest experience through check-in and check-out, responding to inquiries, resolving concerns, providing local and hotel information, and coordinating with other departments. The agent also handles payment transactions and maintains a clean, organized front desk area. The position is at the newly reimagined Royal Palm South Beach Miami, a beachfront hotel with 404 guestrooms and 20,000 square feet of event space.

Requirements

Previous experience in a customer service role, preferably in a hotel or hospitality environment.
Excellent communication and interpersonal skills.
Previous cash-handling experience.
Strong problem-solving abilities and the ability to remain calm under pressure.
Proficiency in computer systems and knowledge of hotel property management software.
Strong organizational and multitasking skills.
Availability to work flexible schedules, including evenings, weekends, and holidays.
High school diploma or equivalent.

Responsibilities

Provide exceptional customer service and create a positive first impression for guests.
Handle guest check-ins and check-outs accurately and efficiently.
Respond promptly to guest inquiries and resolve issues or complaints with professionalism and empathy.
Provide recommendations and information about local attractions, dining options, and hotel amenities.
Collaborate with other departments to support seamless guest experiences.
Maintain a clean and organized front desk area.
Handle cash and credit card transactions accurately.
Apply attention to detail and a proactive approach to guest satisfaction.