Front Desk Agent

Pyramid Global Hospitality

20d

About The Position

Pyramid Global Hospitality is hiring a Front Desk Agent to create a memorable first impression for guests and support the hotel’s Front Desk team. The agent checks in and registers guests, provides information about the hotel, its amenities, and the local area, and helps resolve problems in ways that exceed guest expectations. The position also involves promoting hotel programs, maintaining accurate transactions and records, communicating pertinent information to the manager on duty, and assisting other departments as needed. The role is at a distinctive property serving the Republic Airways family, with no outside guests or children. The position offers an opportunity to develop a hospitality career in a fast-paced setting and to cross-train in hotel departments. Applicants must be available for various shifts, including weekends and holidays, and able to stand for the duration of a shift.

Requirements

High school diploma or equivalent.
Strong desire to make an impact on other people.
Outgoing and engaging personality.
Computer skills.
Excellent verbal and written communication skills.
Ability to work in a fast-paced setting.
Ability to stand for the duration of the shift.
Availability to work various shifts, including weekends and holidays.

Responsibilities

Create a memorable first impression and help guests discover their experience at the property.
Provide engaging, sincere customer service and take an interest in guests.
Check in and register guests, ensure proper credit is received, record and fulfill special requests, and establish accurate guest information.
Resolve problems and provide guest recovery when things are not right.
Promote and sell special hotel programs.
Interact professionally with hotel and resort staff and share necessary information with other departments.
Know and follow emergency procedures and policies.
Maintain the house bank.
Communicate pertinent information to the manager on duty.
Follow procedures for posting charges, cashing checks, safe deposits, and refunds.
Assist other departments as needed.

Benefits

401(k) after 90 days of employment for associates who are at least 21 years of age.
Medical, dental, vision, life, and AD&D benefits for full-time employees, beginning on the first of the month following the start date if elected.
Pyramid Cares Associate Relief Fund.
Education reimbursement.
Jury duty and bereavement pay.
Insurance available for pets.
Up to 10 days of paid time off per year for full-time employees.
Seven paid holidays for full-time employees.
Flexible schedules for all associates.
Cross-training in hotel departments.
Free online continued-training courses.
Discounted food and beverage pricing.
Hotel discounts at participating boutique hotels.
Team atmosphere.