Front Desk Agent

Crescent Careers • Columbus, OH

20d • Onsite

About The Position

Crescent Hotels & Resorts is hiring a Front Desk Agent for the Front Office team at The Westin Great Southern Hotel in downtown Columbus, Ohio. The role focuses on greeting and registering guests, processing check-outs, and delivering outstanding guest service while supporting the hotel's financial profitability.

The agent handles guest information and room assignments using hotel computer systems, confirms rates and guest details, codes electronic keys, accounts for rooms and services, and processes payments through the point-of-sale system. The role also involves answering questions about hotel offerings and the local area, promoting services and facilities, responding to requests, and resolving complaints efficiently and courteously.

The position offers varied shifts, including days, evenings, and weekends. Crescent describes its workplace as committed to inclusion and respectful conversations about race, equity, diversity, and inclusion.

Requirements

• Prior experience as a Front Desk Agent in a hotel or in a high-volume customer-facing industry.
• Excellent computer skills.
• Team spirit.
• Ability and willingness to work a variety of shifts, including days, evenings, and weekends.

Nice To Haves

• Marriott brand experience.

Responsibilities

• Greet guests and complete the registration process, including entering and retrieving information, confirming guest details and room rates, selecting rooms, and coding electronic keys.
• Assist guests with check-out and ensure rooms and services are correctly accounted for.
• Use the point-of-sale system to handle cash, process credit and debit cards, record other forms of payment, convert foreign currency, make change, and process gift certificates and cards.
• Maintain thorough knowledge of room categories, rates, packages, promotions, the local area, and other hotel information; answer guest questions and inquiries.
• Use up-selling techniques to promote hotel services and facilities and maximize room occupancy.
• Respond to guest inquiries and requests and resolve issues in a timely, friendly, and efficient manner.
• Handle guest complaints, conduct research, and negotiate solutions that support guest satisfaction.

Benefits

• Highly competitive wages.
• An exceptional benefit plan for eligible associates and their family members.
• 401(k) matching program for eligible associates.
• Flexible scheduling.
• Discounts at Crescent-managed properties in North America for associates and their family members.
• Discounts at Marriott brand properties worldwide.
• Free bus pass.
• Health and wellness programs.
• Learning and development opportunities.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed