Front Desk Agent
About The Position
At Marriott Vacations Worldwide (MVW), a Guest Services Agent helps provide Owners and guests with memorable vacation experiences. The role checks guests into their villas, explains property amenities and room features, responds to questions and requests, and coordinates with other departments to resolve issues. Agents also answer and route telephone calls and may assist with bellman and runner duties depending on the property or location. The position requires professional, prompt interactions with guests and colleagues, contribution to team goals, and adherence to company policies and safety procedures. Specific duties may differ by property, team size, or facility.
Requirements
- Available to work various shifts, holidays, and both weekend days.
- Able to reach overhead and below the knees and perform bending, twisting, pulling, and stooping.
- Able to stand, sit, or walk for extended periods.
- Able to lift, carry, push, or pull items weighing up to 25 pounds without assistance.
- May be required to undergo background and drug screening, subject to company policy and applicable legal requirements.
Responsibilities
- Check Owners and guests into their villas and review property amenities, services, hours of operation, and local points of interest and activities.
- Listen and respond positively to guests’ questions, concerns, and requests, and contact other departments to help resolve guest issues.
- Explain room features, including use of room keys and the locations of ice and vending areas.
- Follow up with Owners and guests to ensure requests or problems have been resolved to their satisfaction.
- Answer telephone calls and route them to the appropriate department.
- Assist with bellman and runner duties when requested, depending on the facility or location.
- Welcome and greet guests, anticipate and address their needs, and interact professionally and promptly with colleagues and guests.
- Contribute to team goals and follow company policies and safety procedures.
Benefits
- Competitive pay
- Medical, dental, and vision opportunities
- 401(k) opportunities
- Travel discounts
- Credit union membership
- Tuition reimbursement
- Professional counseling and family support
- Growth and development opportunities
- Free parking
- Department celebrations
- Associate Appreciation Week
- Monthly associate recognition and reward programs
- Company-branded winter coat, uniforms, and work shoe stipend
- Discounts on local food, fitness, and recreation
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
