Front Desk Agent

Onvo•Wilkes-Barre, PA

20d

About The Position

As a Front Desk Agent at the Residence Inn, you will be the first point of contact for guests, providing exceptional service and ensuring a smooth and welcoming experience from arrival to departure. This is a part-time position with a shift from 3 PM to 11 PM. The description's list of duties and qualifications is illustrative but not exhaustive; management may revise the job description and require other tasks when circumstances change.

Requirements

Previous experience in a customer service role, preferably in a hotel or hospitality setting.
Excellent verbal and written communication and interpersonal skills.
Proficiency in property management systems (PMS) and standard office software.
Ability to work independently and as part of a team in a fast-paced environment.
Strong problem-solving skills and a positive, guest-focused attitude.
Flexibility to work various shifts, including evenings, weekends, and holidays.
Professional demeanor and appearance.
Ability to stand for extended periods and occasionally lift up to 25 pounds.

Responsibilities

Greet guests warmly and efficiently upon arrival and throughout their stay.
Handle guest check-ins and check-outs promptly and accurately.
Process reservations, cancellations, and modifications using the property management system.
Answer phone calls, direct inquiries, and provide information about hotel services, facilities, and local attractions.
Address guest concerns, resolve issues, and escalate complex problems to management when necessary.
Process payments, maintain accurate cash handling procedures, and reconcile daily transactions.
Maintain a clean and organized front desk area and lobby.
Collaborate with housekeeping and maintenance to ensure guest satisfaction.
Assist with administrative tasks as needed, including sorting mail and preparing reports.
Adhere to company policies and procedures, including safety and security guidelines.
Perform other tasks as required when job circumstances change.