FRONT DESK AGENT

Saratoga Harness Racing, Inc. • Saratoga Springs, NY

20d • $17 - $18

About The Position

Saratoga Casino Hotel is seeking a Front Desk Agent to promote positive relations with guests and fellow team members by providing friendly, swift, and responsible service. The role involves working in a fast-paced, team-based environment, completing detail-oriented work, and supporting the team to ensure necessary tasks are completed. Front Desk Agents help create special guest experiences and may promote the hotel’s events, dining, and packages.

Requirements

• Be at least 18 years of age.
• Demonstrate excellent guest-service skills and attentiveness to detail.
• Maintain a high energy level in a fast-paced environment and manage multiple tasks simultaneously.
• Communicate effectively with guests and coworkers.
• Be able to lift or carry up to 25 pounds occasionally.
• Frequently stand and walk, and remain stationary for the entire length of a shift.
• Work flexible schedules based on business needs, including evenings, weekends, and holidays.
• Complete an online onboarding process if selected.

Nice To Haves

• Prior experience in a guest-service capacity is preferred.

Responsibilities

• Greet guests upon arrival.
• Perform guest check-ins and check-outs and dispense room keys.
• Process and post transactions associated with guest stays, including incidental charges.
• Coordinate with housekeeping and maintenance regarding room availability and readiness.
• Answer guest questions about the facility and surrounding area.
• Promote internal events, dining, and packages.
• Forward guest mail, packages, and deliveries to the appropriate rooms.
• Answer incoming phone calls, operate the telephone system to receive messages, and record guest messages.
• Complete assigned checklists and projects for the scheduled shift.

Benefits

• 401(k) with 4% match.
• Free Employee Assistance Program.
• Employee recognition program.
• $20 YMCA memberships.
• Local and national discount programs through EAP and Tickets@Work.
• STASH Hotel Partner Program offering $69-per-night hotels across North and South America.
• Unlimited growth potential.
• Free meals in the team dining facility.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed