Agent Front Desk/ CPHY36
About The Position
The Front Desk Agent helps create memorable guest experiences by welcoming guests, making transactions seamless, providing local insights, and anticipating guest requests. The role serves as a trusted point of contact for guests throughout their stay, assisting with matters such as bill issues and restaurant recommendations. The agent acknowledges IHG Rewards Club members and returning guests in person and by phone, manages guest bookings and payments, and ensures check-in and check-out are swift and seamless. The position requires approachable communication, problem-solving, fluency in the local language, and literacy, basic math, and computer skills. IHG describes an inclusive, collaborative workplace that supports colleagues’ wellbeing through its myWellbeing framework. The company offers a competitive hourly salary, a full uniform, room discounts, and training.
Requirements
- Strong communication skills and an approachable manner when addressing guest concerns and compliments.
- Problem-solving skills to resolve issues and help guests leave with positive memories.
- Fluency in the local language.
- Literacy, including reading and writing skills, basic math skills, and computer skills.
Nice To Haves
- Additional language skills.
Responsibilities
- Welcome guests and help start memorable guest experiences.
- Acknowledge IHG Rewards Club members and returning guests in person or over the phone.
- Take, manage, and receive payments for guest bookings.
- Make the check-in and check-out process swift and seamless.
- Anticipate guests’ needs and requests and offer tailored recommendations.
- Serve as a trusted guest contact, assisting with bill issues and recommendations such as restaurants.
Benefits
- Competitive salary
- Full uniform
- Room discounts
- Training
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
