Front Desk Agent

Marriott • Minneapolis, MN

20d • $21 - $24

About The Position

The Front Desk Agent serves as a Guest Experience Expert, creating memorable and distinctive guest experiences throughout the stay rather than focusing only on check-in and check-out. The role takes initiative to deliver a broad range of services, moves around the work area as needed, and handles operational needs, guest requests, reports, and information about local highlights. The position is expected to make transactions feel like part of the guest experience.

Success requires creating a safe workplace; following company policies and procedures; maintaining confidentiality; protecting company assets; upholding quality standards; and maintaining professional uniform, appearance, and communications. The role also performs other reasonable job duties as requested. Guest Experience Experts spend extended periods standing, sitting, or walking and take a hands-on approach to work, including handling objects weighing up to 10 pounds without assistance.

Marriott International describes itself as an equal opportunity employer committed to welcoming associates, valuing diverse backgrounds, and providing access to opportunity without discrimination on protected bases. W Hotels’ service philosophy, “Whatever/Whenever,” aims to bring guests’ passions to life. Benefits are offered to support associates and their families, wellbeing, careers, and new experiences; eligibility and options may vary by employment status, position, and location.

Requirements

• High school diploma or G.E.D. equivalent is listed as a preferred qualification.
• No related work experience is listed as preferred.
• No supervisory experience is listed as preferred.
• No license or certification is listed as preferred.
• Ability to stand, sit, or walk for an extended time.
• Ability to move, lift, carry, push, pull, and place objects weighing up to 10 pounds without assistance.

Nice To Haves

• High school diploma or G.E.D. equivalent.
• No related work experience.
• No supervisory experience.
• No license or certification.

Responsibilities

• Deliver services that guide guests through their entire stay and create memorable experiences.
• Process operational needs and address guest requests.
• Complete reports.
• Share highlights and information about the local area.
• Create a safe workplace and follow company policies and procedures.
• Maintain confidentiality, protect company assets, and uphold quality standards.
• Maintain a professional uniform, personal appearance, and communications.
• Perform other reasonable job duties as requested.

Benefits

• A wide range of benefits designed to support associates and their families, enrich wellbeing, empower careers, and spark new adventures; eligibility and options may vary by employment status, position, and location.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED