Front Desk Agent
Fairfield Inn and Suites Polaris•Westerville, OH
About The Position
The Front Desk Agent welcomes hotel guests, manages reservations and guest registration, supports check-in and check-out, and provides information about the hotel, rooms, rates, and amenities. The role handles guest concerns professionally, coordinates with housekeeping to ensure rooms are ready, supports group and VIP arrangements, promotes additional services when appropriate, and maintains booking and payment records.
Requirements
- Work experience as a Hotel Front Desk Agent, Receptionist, or in a similar role.
- Experience with hotel reservations software, such as StayPMS and Onity Key Solutions.
- Understanding of how travel-planning websites operate, such as Expedia, Booking.com, and TripAdvisor.
- Customer service attitude.
- Excellent communication and organizational skills.
Nice To Haves
- A degree in hotel management.
Responsibilities
- Perform all check-in and check-out tasks.
- Manage online and phone reservations.
- Inform customers about payment methods and verify credit card data.
- Register guests by collecting necessary information, including contact details and stay dates.
- Welcome guests upon arrival and assign rooms.
- Provide information about the hotel, available rooms, rates, and amenities.
- Respond to client complaints in a timely and professional manner.
- Liaise with housekeeping staff to ensure rooms are clean, tidy, and fully furnished to meet guests’ needs.
- Confirm group reservations and arrange personalized services for VIP customers and event attendees, such as wedding guests.
- Upsell additional facilities and services when appropriate.
- Maintain updated records of bookings and payments.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
