Front Desk Agent

Reefhouse Resort & Marina•Key Largo, FL

20d

About The Position

Front Desk Agents create a positive first impression during the initial minutes of a guest’s experience by offering a warm welcome, taking ownership of interactions, and representing the company. The role combines guest services with procedural and administrative duties, including managing check-ins and check-outs, payments, room assignments, and guest requests. Agents must remain patient and poised, provide helpful information, and handle conflict or tense situations effectively. The company describes team members as its most important resource and is an Equal Opportunity Employer. Post-offer employment verifications, motor vehicle checks, and criminal background checks are conducted.

Requirements

High school diploma or GED.
Previous customer service experience.
Exceptional interpersonal skills.
Excellent written and verbal communication skills.
Time management and organizational skills.
Conflict resolution experience.
Patience and good listening skills.

Responsibilities

Greet arriving guests and make them feel welcome.
Recognize repeat guests, VIP status, and loyalty.
Administer guest check-ins and check-outs.
Provide front desk services to guests.
Assign rooms and complete administrative duties.
Deliver mail and messages.
Process guest payments.
Coordinate with bell service and staff management.
Provide guests with information about matters such as transportation and restaurants.
Accommodate general and unique guest requests.
Diffuse conflicts or tense situations and handle guest opportunities.