Front Desk Agent

Davidson Hospitality Group•Salt Lake City, UT

20d•Onsite

About The Position

The Front Desk Agent welcomes and assists hotel guests throughout their stay, creating a positive first impression and helping deliver exceptional guest experiences. The role handles check-in and check-out, shares information about hotel services and local attractions, responds to inquiries and complaints, processes payments, and coordinates with other departments to fulfill guest requests. It also includes maintaining an organized front desk and assisting with phone calls, reservations, and other administrative tasks. The position is part of the team at Asher Adams, a hotel in Salt Lake City's Union Pacific Depot.

Requirements

High school diploma or equivalent.
Prior cash-handling experience.
Exceptional communication skills.
Very good computer skills.
Ability to work flexible hours, including weekends and holidays.
Strong problem-solving skills.
Ability to multitask and work in a fast-paced environment.

Nice To Haves

Customer service experience is preferred.
Knowledge of hotel or resort operations is a plus.

Responsibilities

Greet and welcome guests warmly and create a positive first impression.
Handle guest check-in and check-out efficiently and accurately.
Provide information about hotel facilities, services, and local attractions.
Respond to guest inquiries and resolve issues or complaints promptly and professionally.
Process guest payments and maintain accurate records.
Coordinate with other departments to fulfill guest requests and support a seamless guest experience.
Maintain the cleanliness and organization of the front desk area.
Assist with administrative tasks, including answering phone calls and handling reservations.