Part Time Front Desk Agent/ Guest Services Rep

Maya Hospitality Group•Belmont, NC

6d•Onsite

About The Position

Maya Hotels is seeking a part-time Front Desk Agent/Guest Services Representative for the Holiday Inn Express & Suites Arpt-Belmont in Belmont, North Carolina. The role is the first point of contact for guests and is responsible for providing friendly, professional, and efficient service to create a welcoming guest experience. The agent handles guest arrivals and departures, questions and complaints, reservations, payments, front-desk administration, and coordination with other hotel departments. The position also involves following security and emergency procedures and working various shifts, including evenings, weekends, and holidays. The position requires a high school diploma or equivalent. Previous customer service, hospitality, or hotel front desk experience is preferred. The employee must be able to stand for extended periods, frequently use their hands for typing, writing, bending, reaching, and handling office equipment or guest luggage, and lift items up to 25 pounds as needed. Additional duties may be assigned by the supervisor. Maya Hotels is an equal opportunity employer and provides reasonable accommodation for qualified individuals with disabilities.

Requirements

High school diploma or equivalent.
Strong interpersonal and verbal communication skills.
Ability to think quickly and resolve guest issues efficiently.
Ability to work accurately and efficiently in a fast-paced environment while multitasking.
Proficiency with computer systems and hotel reservation software, and knowledge of basic accounting principles.
Familiarity with handling payments, processing transactions, and balancing a cash drawer.
Ability to work various shifts, including evenings, weekends, and holidays.
Ability to stand for extended periods.
Frequent use of hands for typing, writing, bending, reaching, and handling office equipment or guest luggage.
Ability to lift items up to 25 pounds as needed.

Nice To Haves

Additional education in hospitality.
Previous experience in customer service, hospitality, or hotel front desk operations.

Responsibilities

Greet guests and provide professional, friendly check-in and check-out service.
Assist guests with inquiries and requests, and provide information about hotel facilities, amenities, and local attractions.
Handle guest complaints and resolve issues promptly.
Manage hotel reservations, process online and phone bookings, verify guest details, and assign rooms based on preferences.
Stay informed about room availability, rates, and promotions.
Coordinate with housekeeping and other hotel departments to support a seamless guest experience and fulfill requests.
Keep the front desk clean, organized, and stocked with supplies.
Handle cash and credit card transactions, maintain accurate records, and balance the cash drawer at the end of each shift.
Complete daily occupancy, revenue, and guest-request reports and communicate relevant information to hotel management.
Answer and redirect phone calls or take messages as needed.
Follow security protocols, verify guest identification, protect guest privacy and information, and monitor the lobby for safety.
Respond to emergencies, including medical incidents and fire alarms, according to established procedures.
Communicate with team members to share information and resolve issues.
Participate in training programs and meetings.

Benefits

Medical, dental, and vision insurance.
100% employer-paid life insurance.
Voluntary life and AD&D, short-term disability, accident, and critical illness insurance.
401(k) with employer contribution.
Employee referral program and hotel discounts.
Paid time off.
Competitive salary and performance-based bonuses.
Career growth opportunities within Maya Hotels.
Supportive and friendly work environment.
Opportunity to work with ten hotel brands.