Part Time Front Desk Agent/ Guest Services Rep

Maya Hospitality Group • Charlotte, NC

10d • Onsite

About The Position

Maya Hotels is hiring a part-time Front Desk Agent/Guest Services Representative at the Hampton Inn & Suites Charlotte-Arrowood in Charlotte, North Carolina. The agent is the first point of contact for guests and provides friendly, professional, and efficient service to create a welcoming experience. The role includes guest service, reservations, administrative work, safety and security, and coordination with other hotel departments. Employees may also be assigned other job-related duties by their supervisor. Maya Hotels is an equal opportunity employer and provides reasonable accommodations for qualified individuals with disabilities.

Requirements

• High school diploma or equivalent.
• Strong interpersonal and verbal communication skills.
• Ability to think quickly and resolve guest issues efficiently.
• Attention to detail and ability to multitask accurately in a fast-paced environment.
• Proficiency with computer systems and hotel reservation software, and knowledge of basic accounting principles.
• Familiarity with handling payments, processing transactions, and balancing a cash drawer.
• Ability to work various shifts, including evenings, weekends, and holidays.
• Ability to stand for extended periods.
• Frequent use of hands for typing, writing, bending, reaching, and handling office equipment or guest luggage.
• Ability to lift items weighing up to 25 pounds as needed.

Nice To Haves

• Additional education in hospitality.
• Previous experience in customer service, hospitality, or hotel front desk operations.

Responsibilities

• Greet guests and provide a professional, friendly check-in and check-out experience.
• Respond to guest inquiries and requests, and provide information about hotel facilities, amenities, and local attractions.
• Address guest complaints and resolve issues promptly.
• Manage hotel reservations, process online and phone bookings, verify guest details, and assign rooms according to preferences.
• Stay informed about room availability, rates, and promotions.
• Coordinate with housekeeping and other hotel departments to support a seamless guest experience and fulfill requests.
• Keep the front desk clean, organized, and stocked with supplies.
• Handle cash and credit card transactions, maintain accurate records, and balance the cash drawer at the end of each shift.
• Complete daily occupancy, revenue, and guest-request reports, and communicate relevant information to hotel management.
• Answer and redirect phone calls or take messages as needed.
• Follow security procedures, verify guest identification, protect guest privacy and information, and monitor the lobby.
• Respond to emergencies, such as medical incidents or fire alarms, according to established procedures.
• Communicate with coworkers to share information and resolve issues.
• Participate in training programs and meetings.
• Perform other job-related duties assigned by a supervisor.

Benefits

• Medical, dental, and vision insurance.
• 100% employer-paid life insurance.
• Voluntary life and AD&D, short-term disability, accident, and critical illness insurance.
• 401(k) with employer contribution.
• Employee referral program and hotel discounts.
• Paid time off (PTO).
• Competitive salary and performance-based bonuses.
• Career growth opportunities.
• Supportive and friendly work environment.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED