Part Time Front Desk Agent/ Guest Services Rep

Maya Hospitality Group • Mooresville, NC

21h • Onsite

About The Position

Maya Hotels is hiring a part-time Front Desk Agent/Guest Services Representative at Tru By Hilton Mooresville Lake Norman in Mooresville, North Carolina. The position is the first point of contact for hotel guests and is responsible for providing friendly, professional, and efficient service throughout their stay. The role handles guest arrivals and departures, inquiries, complaints, and reservations; coordinates with other hotel departments; completes front desk administrative and financial tasks; and follows safety and security procedures.

The position requires a high school diploma or equivalent. Prior customer service, hospitality, or hotel front desk experience is preferred, as are additional studies in hospitality. The work involves interacting with guests and coworkers, operating computer systems and hotel reservation software, handling payments, and working various shifts, including evenings, weekends, and holidays. Physical requirements include standing for extended periods, frequent use of hands, bending and reaching, and lifting items up to 25 pounds as needed.

Requirements

• High school diploma or equivalent.
• Strong interpersonal and verbal communication skills.
• Ability to think quickly and resolve guest issues efficiently.
• Ability to work accurately and efficiently in a fast-paced environment while multitasking.
• Proficiency with computer systems and hotel reservation software, and knowledge of basic accounting principles.
• Familiarity with handling payments, processing transactions, and balancing a cash drawer.
• Ability to work various shifts, including evenings, weekends, and holidays.
• Ability to stand for extended periods.
• Frequent use of hands for typing, writing, bending, reaching, and handling office equipment or guest luggage.
• Ability to lift items up to 25 pounds as needed.

Nice To Haves

• Additional education in hospitality.
• Previous experience in customer service, hospitality, or hotel front desk operations.

Responsibilities

• Greet guests and provide professional, friendly check-in and check-out service.
• Respond to guest inquiries and requests, and provide information about hotel facilities, amenities, and local attractions.
• Handle guest complaints and resolve issues promptly.
• Manage hotel reservations, including online and phone bookings; verify guest details and assign rooms based on preferences.
• Stay informed about room availability, rates, and special promotions.
• Coordinate with housekeeping and other hotel departments to support guest experiences and fulfill requests.
• Keep the front desk clean, organized, and stocked with supplies.
• Handle cash and credit card transactions, maintain accurate records, and balance the cash drawer at the end of each shift.
• Complete daily reports on occupancy, revenue, and guest requests, and communicate relevant information to hotel management.
• Answer and redirect phone calls or take messages as needed.
• Follow security protocols, verify guest identification, protect guest privacy and information, and monitor the lobby.
• Respond to emergencies, such as medical incidents or fire alarms, according to established procedures.
• Communicate with team members to share information and resolve issues.
• Participate in training programs and meetings.
• Perform other job-related duties assigned by a supervisor.

Benefits

• Medical, dental, and vision insurance.
• 100% employer-paid life insurance.
• Voluntary life and AD&D, short-term disability, accident, and critical illness insurance.
• 401(k) with employer contribution.
• Employee referral program and hotel discounts.
• Paid time off (PTO).
• Competitive salary and performance-based bonuses.
• Career growth opportunities.
• Supportive and friendly work environment.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED