Guest Services | Front Desk (Part-Time)
About The Position
The Boulder JCC is seeking a talented, conscientious, and resourceful part-time Guest Services member to join their team. This role is crucial for ensuring a welcoming and informative presence for parents, children, visitors, and staff, acting as a primary ambassador for the organization. The Guest Services staff will greet visitors, manage incoming foot and phone traffic, schedule meetings and activity rooms, assist with program registration using the JCC database, and answer inquiries. Additionally, they will provide support to the Venue and Events and Programming Departments before and during special private and public events. Success in this position requires an affinity for working both independently and collaboratively, a proactive approach to projects, effective communication skills, and an organized, detail-oriented, and welcoming disposition.
Requirements
- Demonstrated customer-service orientation; welcoming, positive attitude and capacity to adapt
- Solid computer skills including Google Suite, Microsoft Suite, Database (Salesforce experience a plus)
- Clear, professional, and effective written and verbal communications (both in-person and over the phone)
- Conscientious about arriving on time as scheduled
- Well-developed people skills and the ability to handle sensitive and confidential information with integrity and discretion
- Work independently with the ability to make sound decisions in the absence of a supervisor
- Ability to work occasional evenings a plus
- Excellent organization and attention to detail, a strong work ethic, and the ability to work independently and collaboratively in a team environment
- Ability to dress in a professional and business casual manner, e.g., no clothing that promotes hate, ripped clothing, crop or tube tops, flip flops, sweat pants, cycling gear, etc.
Nice To Haves
- Salesforce experience
Responsibilities
- Approach Guest Services with an understanding and appreciation of the connection between welcoming guests and building community
- Serve as the first point of contact and ensure a warm, welcoming, and helpful experience for community members and staff (both virtual and in-person); managing phone and foot traffic
- Provide assistance to Venue & Events and Program staff leading up to and during public and private special events
- Perform general clerical and database support to update contact records, support program registration, and other data entry as needed
- Proactively manage all internal room reservations of the Boulder JCC's facilities for staff per Internal Reservation Process
- Continually optimize processes, including identifying best practices and drafting recommendations for Office protocols
- Partner with security guard(s) to follow security protocols
Benefits
- Sick leave
- 403b retirement plan with a generous employer match
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
