Substitute Guest Services | Front Desk (Part-Time)

Boulder Jewish Community Center•Boulder, CO

6d•Onsite

About The Position

Do you have a passion for people and customer service? Are you inspired to create positive change in our local community? Do you enjoy working in a collaborative and supportive environment in a values-driven organization that cares deeply for its employees? If so, the Boulder JCC might be the place for you! Our dynamic and community-centered organization is looking to add a talented, conscientious, and resourceful Substitute Guest Services member to the team. The primary role of this position is to ensure a welcoming and informative presence for parents, children, visitors, and staff at the Boulder JCC. Guest Services staff serve as one of the most important ambassadors for the Boulder JCC as they are often the first person a visitor encounters upon entering the building. Guest Services will greet visitors, direct all incoming foot and phone traffic, schedule meetings/activity rooms, assist with program registration using the JCC database, and answer inquiries. They will also provide support to the Venue and Events and Programming Departments before and during special private and public events. This position requires an affinity to work both independently and collaboratively to handle varied requests and proactively anticipate changing needs. In addition to being organized and detail-oriented, success in this position depends on your welcoming disposition, proactive approach to projects, and the ability to communicate effectively.

Requirements

Demonstrated customer-service orientation; welcoming, positive attitude and capacity to adapt
Solid computer skills including Google Suite, Microsoft Suite, Database (Salesforce experience a plus)
Clear, professional, and effective written and verbal communications (both in-person and over the phone)
Conscientious about arriving on time as scheduled
Well-developed people skills and the ability to handle sensitive and confidential information with integrity and discretion
Work independently with the ability to make sound decisions in the absence of a supervisor
Ability to work occasional evenings a plus
Excellent organization and attention to detail, a strong work ethic, and the ability to work independently and collaboratively in a team environment
Ability to dress in a professional and business casual manner, e.g., no clothing that promotes hate, ripped clothing, crop or tube tops, flip flops, sweat pants, cycling gear, etc.

Nice To Haves

Salesforce experience a plus

Responsibilities

Approach Guest Services with an understanding and appreciation of the connection between welcoming guests and building community
Serve as the first point of contact and ensure a warm, welcoming, and helpful experience for community members and staff (both virtual and in-person); managing phone and foot traffic
Provide assistance to Venue & Events and Program staff leading up to and during public and private special events
Perform general clerical and database support to update contact records, support program registration, and other data entry as needed
Proactively manage all internal room reservations of the Boulder JCC's facilities for staff per Internal Reservation Process
Continually optimize processes, including identifying best practices and drafting recommendations for Office protocols
Partner with security guard(s) to follow security protocols