Front Desk Agent

Peregrine Hospitality•Pooler, GA

20d

About The Position

The Front Desk Agent is the first point of contact for hotel guests and helps create a positive, memorable stay. The role manages guest check-ins and check-outs, cashiering duties, and guest requests through prompt, personalized service. The agent is expected to help maintain a welcoming atmosphere and contribute to guest satisfaction and the hotel’s reputation for excellence. The position requires strong communication, a friendly demeanor, attention to detail, and the ability to multitask in a fast-paced environment. The agent provides information about hotel facilities and local attractions, addresses guest complaints and concerns, and follows hotel policies and safety and security standards. The role also supports upselling and marketing programs and works collaboratively with management and coworkers. The schedule may include flexible shifts based on business needs. The position includes physical activity such as standing for extended periods, lifting or carrying up to 40 pounds frequently, and bending, twisting, pushing, pulling, stooping, kneeling, and ascending or descending a ladder. Reasonable accommodations may be made for qualified individuals with disabilities to perform essential functions.

Requirements

High school diploma or GED equivalence.
Effective verbal and written communication skills, including the ability to upsell guests into rooms that fit their needs.
Basic computer skills.
Strong attention to detail and the ability to handle multiple tasks simultaneously.
Ability to prioritize and work efficiently with limited supervision.
General knowledge of the city where the hotel is located and its attractions.
Extensive knowledge of the hotel, its services, and its facilities.
Ability to handle cash and balance a cash drawer.
Strong teamwork and professional collaboration skills.
Ability to lift and/or carry up to 40 pounds frequently, stand for extended periods, communicate orally and in writing, bend and twist, push and pull, stoop and kneel, and ascend and descend a ladder.

Nice To Haves

One year of customer service experience preferred.
Hilton PEP experience preferred.

Responsibilities

Greet and welcome guests upon arrival, creating a warm and friendly first impression.
Register guests in the computer system, verify reservation details, and process payments.
Handle cash and balance the cash drawer while maintaining accurate financial records.
Provide guests with information about hotel facilities and local attractions.
Assist guests with check-out, verify that services are correctly accounted for, and process various forms of payment.
Address guest complaints, research issues, and resolve them to support guest satisfaction.
Maintain extensive knowledge of the hotel, its services and facilities, and the local area.
Follow hotel policies and procedures, including safety and security standards, and strive to improve operational standards.
Participate in upselling and promote marketing programs to enhance the guest experience and hotel revenue.
Work cohesively with the team, support management, and collaborate professionally with coworkers.