Front Desk Agent

MCR • Fort Worth, TX

21d • $16 - $17 • Onsite

About The Position

The AM Front Desk Agent provides quality guest services, including registration and check-out, PBX operations, and mail and message service. The position handles guest arrivals and departures, maintains accurate guest and room information, shares information about hotel amenities and the local area, and responds to guest requests and concerns. The agent also answers calls, manages messages and packages, and works to resolve guest issues efficiently and courteously. The schedule allows for work on weekdays, weekends, and holidays according to hotel demands.

Requirements

• Must have employment eligibility in the United States.
• Minimum high school diploma or equivalent.
• Ability to work collaboratively and communicate effectively, including interacting with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds at all organizational levels.
• Availability to work weekdays, holidays, and weekends on a Monday-through-Sunday schedule, based on hotel demands.
• Must be able to stand for the entire shift and occasionally walk, bend, stoop, reach, and use hands to handle objects, tools, or controls.
• Must be able to lift up to 25 pounds.
• Frequently required to talk or hear.
• At least one year of job-related experience; front desk or customer service experience preferred.
• Ability to prioritize, identify problems, seek solutions, and follow up and follow through on varied tasks.
• Must comply with company appearance standards and wear the designated uniform.

Nice To Haves

• Front desk or customer service experience.

Responsibilities

• Greet guests and complete the check-in process.
• Input and retrieve information from the computer and PMS system.
• Confirm guest information and room assignments, and code electronic keys.
• Provide guests with information about hotel amenities and the local area.
• Assist guests with check-out.
• Ensure rooms and services are correctly accounted for.
• Maintain knowledge of hotel information, including room categories, outlet promotions, the local area, and general product information.
• Answer and manage phone calls in a timely manner while handling multiple tasks.
• Respond to guest inquiries and requests and resolve issues in a timely, friendly, and efficient manner.
• Handle guest complaints, conduct research, and negotiate solutions to support guest satisfaction.
• Receive, retrieve, and relay messages and packages to guests.
• Perform other duties as assigned.

Benefits

• Discounted hotel rooms at MCR-managed hotels.
• Fitness center membership eligibility.
• American Airlines Federal Credit Union membership eligibility.
• Employee Assistance Program.
• Weekly payroll.
• Free uniforms.
• Free onsite parking.
• Dental, vision, and health insurance after 30 days.
• Health savings account.
• Flexible Spending Account.
• Disability insurance.
• Life insurance.
• Paid personal days, paid sick days, and paid holidays after 90 days.
• 401(k) with match and Roth 401(k) after six months.
• Referral bonuses.
• Career advancement and upward mobility.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED