Front Desk Agent
About The Position
The Front Desk Agent manages all aspects of front desk operations and serves as a key point of reference for guests and vendors. The role requires professionalism, courtesy, strong communication skills, and the ability to work in a fast-paced environment. Flexible scheduling availability may be required. Weekly hours vary based on guest occupancy, season, staffing, and other factors; Island Hospitality cannot guarantee a specific number of hours per week. Island Hospitality provides a formalized training and development program, with resources and growth opportunities for employees seeking to build a career in hospitality. The position is offered by an Equal Opportunity Employer. Island Hospitality uses E-Verify to confirm work authorization in municipalities where required by law.
Requirements
- Strong communication skills.
- Highly motivated team player with strong initiative and a desire for achievement.
- Ability to handle workplace problems, including anticipating, preventing, identifying, and solving them as necessary.
- Ability to work well in stressful situations.
- Be readily available and approachable for guests while providing excellent guest service.
- Ability to stand, sit, or walk for extended periods of time.
- Flexible scheduling availability may be required.
Responsibilities
- Check in and check out hotel guests.
- Process payments according to established hotel requirements.
- Provide information and assistance to guests and vendors.
- Prepare necessary reports during each shift for the management team.
- Provide professional, courteous, and excellent guest service.
- Anticipate, prevent, identify, and solve workplace problems as needed.
Benefits
- Medical, dental, and vision insurance.
- HSA and FSA plans, including dependent care FSA.
- Identity theft protection insurance.
- Commuter benefits for transit and parking.
- Pet insurance.
- PTO and payroll incentives for annual wellness exams.
- Employee Assistance Program.
- Wellness subscriptions, including access to gyms, financial planning, counseling, and legal services.
- Paid sick and vacation time.
- Family leave.
- 401(k) retirement plan with employer matching: 100% up to 3% of salary and an additional 50% on the next 2%; fully vested upon the first contribution.
- Incentive-based bonus program.
- Free hotel room nights and employee discounts within the hotel brand.
- Discounts for friends and family within the hotel brand.
- Team member recognition and bonuses.
- Discounted tickets to theme parks, musicals, movies, and more through Tickets at Work.
- Career growth through an in-house training program with a path personalized to desired goals.
- Referral bonus program.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
