Front Desk Agent
About The Position
The Courtyard & Residence Inn by Marriott, a dual-brand hotel in the Brier Creek area of Raleigh, is hiring full-time and part-time Front Desk Agents. Agents serve as guests’ first point of contact and manage accommodation-related front desk operations, providing a welcoming atmosphere and exceptional customer service. The position requires flexibility to work either 7 a.m.–3 p.m. or 3 p.m.–11 p.m., with weekday and weekend availability. Daily pay is offered, with access to up to 50% of earned wages after each shift. The role involves greeting guests, managing check-in and check-out, maintaining guest account and transaction records, handling calls, assisting with reservations, and coordinating with housekeeping and maintenance. Agents provide information about hotel amenities and local attractions and follow hotel policies and safety regulations. Candidates must be able to operate a computer and standard office equipment, handle currency and basic arithmetic, communicate effectively by phone, remain professional when addressing concerns, walk frequently, and stand for the duration of a shift. English fluency in speaking, listening, reading, and writing is required. Availability for any hours or days of the week may be needed to meet business demands.
Requirements
- Previous hotel front desk experience.
- Strong customer service and guest-relations skills.
- Excellent phone etiquette and communication skills.
- Ability to work independently and manage multiple tasks effectively.
- Positive attitude, attention to detail, and problem-solving skills.
- Availability to work flexible hours, including weekends and holidays as needed.
- Fluency in English for speaking, listening, reading, and writing.
- Ability to operate a computer and standard office equipment, accurately count and handle currency, and perform basic arithmetic.
- Ability to remain calm and professional when addressing customer concerns.
- Ability to walk frequently and stand for the full duration of a shift.
Nice To Haves
- Proficiency in hotel management software; training will be provided.
Responsibilities
- Greet arriving guests warmly and help create a positive first impression.
- Manage check-in and check-out efficiently and respond to guest inquiries or concerns.
- Maintain accurate guest account and transaction records, including billing and payments.
- Handle phone calls professionally and provide information about hotel services and local attractions.
- Assist guests with reservations, changes, and cancellations.
- Coordinate with housekeeping and maintenance to support guest satisfaction and address issues promptly.
- Provide information about hotel amenities, services, and local attractions.
- Follow hotel policies and procedures and comply with safety regulations.
Benefits
- Daily pay with access to up to 50% of earned wages after every shift.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
