FRONT DESK GUEST SVC AGENT

Premier Resorts Management Inc • DeLand, FL

5d

About The Position

This hourly position at the Hampton Inn & Suites Deland in DeLand, Florida is responsible for providing hotel guests with a high level of service. The agent handles efficient check-in and check-out, provides professional and courteous assistance, and maintains knowledge of hotel services and policies.

The role also supports reservations, room sales and occupancy, guest requests, front desk records, payments, and shift-end deposits. The agent follows hotel policies and procedures, including safety and emergency procedures, and performs other reasonable duties as assigned by management.

Requirements

• Knowledge of hotel services and policies.
• Knowledge of front desk policies and procedures.
• Knowledge of Inn Time front desk computer program procedures.

Responsibilities

• Sell rooms to maximize average daily rate and occupancy.
• Check guests in and out efficiently and in a friendly manner.
• Maintain a cash bank to receive payments and make change.
• Answer phones within three rings.
• Assist with reservations as needed during each shift.
• Know and follow front desk policies and procedures, including those related to guest satisfaction.
• Know the hotel's outlets and their hours of operation.
• Post laundry, restaurant, long-distance, and other charges in a timely manner.
• Record and process wake-up calls and follow up with a supervisor on opportunities.
• Ensure guests receive their messages and mail.
• Perform a daily bucket check.
• Maintain a current cash list.
• Monitor credit card high balances and obtain authorization for them.
• Monitor cash-paying guests and maintain credit balances.
• Honor special room requests requiring pre-blocking.
• Know procedures for the Inn Time front desk computer program.
• Be polite, courteous, and helpful to guests.
• Use the response log to ensure guest requests are being met.
• Maintain reports needed in the event of a computer outage.
• Know room status at all times.
• Prepare for group arrivals and departures.
• Perform daily end-of-shift deposits and follow correct drop procedures.
• Follow policies, procedures, and rules in the Employee Handbook.
• Adhere to safety and emergency policies and procedures.
• Perform other reasonable requests as assigned or directed by management.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed