Front Desk - Guest Services Agent

Pyramid Global Hospitality•Cleveland, OH

10d•$16 - $17

About The Position

Pyramid Global Hospitality is hiring a Guest Services Agent for the Hotel Indigo Cleveland Gateway, a property with 143 guest rooms and suites, more than 2,400 square feet of meeting space, and two outlets. The agent creates a welcoming first impression and helps guests throughout their stay by providing attentive service, assisting with luggage, sharing information about hotel amenities and the local area, and helping guests get to their rooms. The position works closely with other attendants to provide personalized guest experiences.

Requirements

At least one year of experience in a customer service role with substantial guest interaction.
Valid driver's license with no major infractions for at least six months.
Ability to solve problems as they arise.
Ability to work in a team environment.
Pleasant and helpful personality.
Strong desire to make an impact on others.
Outgoing and engaging personality.
Excellent verbal communication skills.
Ability to work in a fast-paced setting.
Ability to work a full shift standing and moving between the valet lot and different areas of the hotel.
Availability to work various shifts, including weekends and holidays.

Nice To Haves

Hospitality industry experience.

Responsibilities

Provide exceptional, engaging customer service and take a sincere interest in guests.
Welcome guests arriving at the hotel.
Open vehicle doors for guests as they arrive.
Escort guests to the front desk for check-in.
Park and retrieve guest vehicles as requested.
Escort checked-in guests and their luggage to their rooms.
Explain hotel amenities and share useful information and facts about the hotel.
Work with other attendants to provide personalized guest experiences and open doors for guests.
Assist the lobby attendant in keeping the entrance area clean and organized.
Make a positive difference for guests and employees by going beyond routine service.