FRONT DESK AGENT/GUEST SERVICE REPRESENTATIVE

DIMENSION MASTER • Agoura Hills, CA

2d • $19 - $21 • Onsite

About The Position

The Guest Service Representative helps ensure smooth front desk operations and an exceptional guest experience. The role assists guests with check-ins, check-outs, reservations, and daily service needs, and serves as a first and last impression for guests. The position is at Homewood Suites Agoura Hills in Agoura Hills, California, and is full time.

Requirements

• Strong customer service and communication skills.
• Friendly, positive, and professional presence.
• Comfortable using computers and hotel systems.
• Dependable, organized, and able to multitask.
• Flexible to work any shifts, including holidays and weekends.

Nice To Haves

• Prior hotel or customer service experience is helpful but not required.

Responsibilities

• Greet guests and provide friendly, helpful service.
• Assist with check-ins, check-outs, room assignments, and reservations.
• Answer guest questions and resolve issues promptly.
• Operate the front desk system and process payments.
• Communicate with housekeeping and other departments.
• Maintain the front desk area in a clean and organized manner.
• Handle guest requests and escalate concerns when needed.
• Provide local information and general hotel assistance.

Benefits

• Supportive team environment.
• Opportunities to grow in front desk and hotel operations.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed