Guest Service Agent/Front Desk (part time)

Stonebridge Hospitality Associates•Seattle, WA

10d

About The Position

The Guest Service Agent supports hotel front office operations and ensures smooth check-in and check-out procedures, accurate guest records, and outstanding guest service. The role handles guest inquiries, payments, and reservations to promote a high level of guest satisfaction. The position is primarily indoors in the hotel’s front desk and lobby areas. It requires standing and walking for extended periods, occasional lifting and carrying of up to 10 pounds, frequent computer and telephone use, and regular interaction with guests and team members. A flexible schedule is required, including evening, weekend, and holiday shifts. Duties and responsibilities may change at any time with or without notice. Reasonable accommodations may be made for qualified individuals with disabilities.

Requirements

Strong customer service and communication skills for interacting effectively with guests and staff.
Proficiency with property management systems and basic office software such as Word and Excel.
Ability to handle cash transactions and perform basic bookkeeping tasks.
Excellent problem-solving abilities to resolve guest issues efficiently.
Strong organizational skills and attention to detail when managing reservations and records.
Ability to work independently and follow established hotel policies and procedures.
Availability for a flexible schedule, including evening, weekend, and holiday shifts.
Ability to stand and walk for long periods throughout the shift.
Ability to occasionally lift and carry up to 10 pounds.

Nice To Haves

Previous experience in a hotel front desk or guest service role.

Responsibilities

Greet, register, and assign rooms to arriving guests.
Verify guest credit and establish payment methods for accommodations.
Maintain accurate room-availability and guest-account records using property management systems.
Compute bills, collect payments, and make change.
Perform basic bookkeeping, including balancing cash accounts.
Issue room keys and provide necessary instructions to bell attendants.
Review accounts and charges with guests at check-out.
Post room, food, beverage, and service charges to ledgers manually or through computer systems.
Transmit and receive guest messages using telephones or switchboards.
Coordinate with housekeeping and maintenance staff to address guest-reported issues.
Make and confirm guest reservations.
Answer questions about hotel services and nearby dining, shopping, and entertainment.