Guest Service Agent/Front Desk (part time)

Stonebridge Hospitality Management•Seattle, WA

11d•Onsite

About The Position

The Guest Service Agent supports hotel front office operations and ensures smooth check-in and check-out procedures, accurate guest records, and outstanding guest service. The role handles guest inquiries, payments, and reservations to promote a high level of guest satisfaction. The position is primarily indoors in the hotel’s front desk and lobby areas. It involves frequent use of a computer and telephone and interaction with guests and team members. The role requires standing and walking for long periods during shifts and occasionally lifting and carrying up to 10 pounds. A flexible schedule is required, including availability for evening, weekend, and holiday shifts. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties. This job description is not intended to list every duty or responsibility; duties and activities may change at any time with or without notice.

Requirements

Strong customer service and communication skills to interact effectively with guests and staff.
Proficiency with property management systems and basic office software such as Word and Excel.
Ability to handle cash transactions and perform basic bookkeeping tasks.
Excellent problem-solving abilities to resolve guest issues efficiently.
Strong organizational skills and attention to detail in managing guest reservations and records.
Ability to work independently and follow established hotel policies and procedures.
Ability to stand and walk for long periods throughout the shift.
Ability to occasionally lift and carry up to 10 pounds.
Availability for evening, weekend, and holiday shifts.

Nice To Haves

Previous experience in a hotel front desk or guest service role.

Responsibilities

Greet, register, and assign rooms to arriving guests.
Verify guest credit and establish payment methods for accommodation.
Maintain accurate records of room availability and guest accounts using property management systems.
Compute bills, collect payments, and make change for guests.
Perform basic bookkeeping tasks, including balancing cash accounts.
Issue room keys and provide necessary instructions to bell attendants.
Review accounts and charges with guests during check-out.
Post room, food, beverage, and service charges to ledgers manually or through computer systems.
Transmit and receive guest messages using telephones or switchboards.
Coordinate with housekeeping and maintenance staff to address guest-reported issues.
Make and confirm guest reservations.
Answer inquiries about hotel services and nearby dining, shopping, and entertainment options.