GUEST SERIVE AGENT (Front Desk) Hyatt Regency, Deerfield IL (HOTEL EXP A MUST!)

Blue Sky Hospitality Solutions • Deerfield, IL

8d • Onsite

About The Position

Hyatt Regency Deerfield is seeking a friendly, dependable Front Desk Agent with prior hotel front desk experience to deliver exceptional service from guest arrival through departure. Previous hotel front desk experience is required; applicants without hotel experience will not be considered.

The Front Desk Agent welcomes guests, manages check-in and check-out, reservations, room assignments, payments, and guest accounts. The role also involves responding to guest questions and requests, resolving concerns, coordinating with hotel departments, communicating amenities and local recommendations, following cash-handling, security, and privacy procedures, and maintaining accurate shift records.

Requirements

• Prior hotel front desk experience is required; applicants without hotel experience will not be considered.
• Experience using a hotel property management system.
• Strong customer service, communication, and problem-solving skills.
• Accuracy when processing payments and handling guest information.
• Ability to multitask and remain composed during busy periods.
• A professional, welcoming approach and reliable attendance.
• Availability to work a flexible schedule, including evenings, weekends, and holidays.

Nice To Haves

• Hyatt experience is preferred.

Responsibilities

• Welcome guests and handle check-in and check-out accurately and efficiently.
• Manage reservations, room assignments, payments, and guest accounts.
• Answer calls and respond promptly to guest questions and requests.
• Resolve guest concerns professionally and involve management when needed.
• Coordinate with Housekeeping, Engineering, and other departments to ensure rooms are ready and guest needs are met.
• Communicate hotel amenities, services, and local recommendations.
• Follow cash-handling, security, and guest privacy procedures.
• Maintain accurate shift records and communicate outstanding issues during handoffs.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed