GUEST SERIVE AGENT (Front Desk) Hyatt Regency, Deerfield IL (HOTEL EXP A MUST!)

Blue Sky Hospitality Solutions • Deerfield, IL

7d • Onsite

About The Position

Hyatt Regency Deerfield is seeking a friendly and dependable Front Desk Agent with prior hotel front desk experience to provide exceptional service from guest arrival through departure. Previous hotel front desk experience is required; applicants without hotel experience will not be considered.

The agent welcomes guests and handles check-in and check-out, reservations, room assignments, payments, and guest accounts. The role also involves answering calls, responding to guest requests, resolving concerns, coordinating with other hotel departments, sharing information about hotel amenities and local recommendations, following cash-handling, security, and privacy procedures, and maintaining accurate shift records and handoffs.

Requirements

• Prior hotel front desk experience is required; applicants without hotel experience will not be considered.
• Strong customer service, communication, and problem-solving skills.
• Accuracy when processing payments and handling guest information.
• Ability to multitask and remain composed during busy periods.
• A professional, welcoming approach and reliable attendance.
• Availability to work a flexible schedule, including evenings, weekends, and holidays.
• Résumé must clearly list hotel front desk experience.

Nice To Haves

• Experience using a hotel property management system.
• Hyatt experience is preferred.

Responsibilities

• Welcome guests and handle check-in and check-out accurately and efficiently.
• Manage reservations, room assignments, payments, and guest accounts.
• Answer calls and respond promptly to guest questions and requests.
• Resolve guest concerns professionally and involve management when needed.
• Coordinate with Housekeeping, Engineering, and other departments to ensure rooms are ready and guest needs are met.
• Communicate hotel amenities, services, and local recommendations.
• Follow cash-handling, security, and guest privacy procedures.
• Maintain accurate shift records and communicate outstanding issues during handoffs.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed