Front Desk Agent

Remington Hospitality • Sugar Land, TX

21d

About The Position

The Front Desk Agent greets and communicates with hotel guests in a cordial, prompt, and professional manner, and manages guest check-in and check-out. The role assists with pre-registration and reservation blocking, reviews special requests and blocks rooms accordingly, and handles hotel charges and guest payments accurately. The agent maintains working knowledge of the front office system and its daily and occasional transactions, hotel rates and discounts, reservation procedures, same-day bookings, cancellations, and guest relocation procedures.

Requirements

• High work ethic and self-initiative.
• Ability to work varying schedules, which may include nights, weekends, and holidays.
• Enjoy working as part of a team that provides great experiences for guests.
• Ability to work in a standard office environment, including prolonged periods sitting at a desk and using a computer (6–8 hours a day).
• Ability to occasionally stand and walk, and occasionally bend, reach, or carry items.
• Frequent fine motor skills, including use of hands and fingers for keyboarding, using a mouse or trackpad, writing, and operating office equipment.
• Ability to communicate effectively verbally and in writing.
• Ability to lift and/or move 10–25 pounds as needed.
• Visual ability to read computer screens and printed materials, including close visual focus for extended periods and color differentiation for certain roles.
• Ability to hear and participate in conversations and meetings and use a phone and/or headset.

Responsibilities

• Greet and communicate cordially with guests and promptly and professionally check them in and out.
• Assist with pre-registration and block reservations when necessary.
• Know how and where to post all charges accurately and efficiently.
• Maintain working knowledge of the front office computer or manual system, including daily and infrequent transactions.
• Handle cash, checks, and credit card information for payment of hotel charges, and make change correctly.
• Review reservations with special requests and block rooms accordingly.
• Know hotel rates and discounts and how to handle each.
• Follow reservation procedures, including taking same-day reservations in approximately two minutes.
• Follow cancellation and relocation procedures when necessary.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed