Front Desk Agent - Holiday Inn Express Roseburg North

Merete Hotel Management•Roseburg, OR

3d•$16 - $17•Onsite

About The Position

The Front Desk Agent accommodates hotel guests by registering and assigning rooms, issuing room keys, transmitting and receiving messages, maintaining records of occupied rooms and guest accounts, making and confirming reservations, presenting statements, and collecting payments. The role focuses on providing prompt, courteous service and ensuring guests have a positive experience. The agent registers guests upon arrival; makes, changes, or cancels reservations; responds to guest problems and requests; updates information in the computer system; communicates with other departments to fulfill guest needs; answers telephones; and keeps keys in secure areas. The position also requires attending mandatory meetings, reporting unsafe conditions, maintaining an organized work area, and performing other duties as assigned, including cross-training. Driving a shuttle van may be required if applicable. The role involves constant standing at the front desk and repetitive stooping, twisting, and crouching. Frequently handled weights average 5 pounds, with occasional lifting, carrying, pushing, or pulling up to 20 pounds. Working conditions include exposure to fumes, chemicals, vibrations, humidity, cold, heat, dust, and noise, including computer printer and telephone noise. Associates must follow hotel safety standards and procedures.

Requirements

Customer service experience.
Experience working with computers and operating keyboards.
Ability to pass a criminal background check.
Ability to meet the role’s physical demands, including constant standing; repetitive stooping, twisting, and crouching; and handling weights up to 20 pounds occasionally.
Ability to follow hotel safety standards and procedures.

Nice To Haves

Prior cash handling experience.

Responsibilities

Register guests and assign appropriate accommodations upon arrival.
Make, change, or cancel guest reservations at their request.
Respond to guest problems and requests.
Update information in the computer system as needed.
Communicate with other departments to fulfill guest needs.
Answer telephones.
Maintain keys in secure areas.
Attend mandatory meetings.
Drive the shuttle van if applicable and required.
Report unsafe conditions immediately.
Keep the work area neat and organized.
Complete other duties assigned by a supervisor, including cross-training.
Check guests in and out accurately and effectively.
Provide prompt and courteous service to guests.
Follow safety procedures and applicable policies and procedures.
Communicate effectively with the public and team members, both verbally and in writing.
Treat coworkers respectfully and encourage teamwork.
Maintain regular and reliable attendance and punctuality.