Front Desk Agent-Hampton Inn & Suites- Roseburg
About The Position
The Front Desk Agent accommodates hotel guests by registering and assigning rooms, issuing room keys, transmitting and receiving messages, maintaining records of occupied rooms and guest accounts, making and confirming reservations, presenting statements, and collecting payments. The role provides prompt and courteous service and helps ensure guests have a positive experience. Associates are paid weekly. The position requires regular and reliable attendance, punctuality, effective communication, teamwork, and compliance with hotel safety standards and procedures. The agent may be required to drive the shuttle van if applicable and may perform other duties assigned by a supervisor, including cross-training.
Requirements
- Customer service experience.
- Experience working with computers and operating keyboards.
- Must pass a criminal background check.
- Ability to stand constantly at the front desk on tile or carpet.
- Ability to perform repetitive stooping, twisting, and crouching.
- Ability to lift or carry an average of 5 pounds frequently and up to 20 pounds occasionally.
- Ability to push or pull an average of 5 pounds frequently and up to 20 pounds occasionally.
- Must adhere to the hotel's safety standards and procedures.
Nice To Haves
- Prior cash handling experience.
Responsibilities
- Register guests and assign appropriate accommodations upon arrival.
- Make, change, or cancel guest reservations at their request.
- Assist guests with problems and requests.
- Update information in the computer system as needed.
- Communicate with other departments to fulfill guest needs.
- Answer telephones.
- Keep keys in secure areas.
- Attend mandatory meetings.
- Drive the shuttle van if applicable.
- Report unsafe conditions immediately.
- Keep the work area neat and organized.
- Maintain regular and reliable attendance and punctuality; follow instructions and accept feedback.
- Complete other duties assigned by a supervisor, including cross-training.
- Treat others respectfully and behave in a positive, productive manner that encourages teamwork.
- Check guests in and out accurately and effectively.
- Provide prompt and courteous service to guests.
- Follow safety procedures and applicable policies and procedures, while striving to improve operational standards.
- Communicate effectively, both verbally and in writing, with the public and team members.
Benefits
- Competitive pay
- Flexible scheduling
- Career development and advancement opportunities
- Paid time off
- Health benefits
- Travel industry discounts
- Weekly pay
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
