Front Office Manager - Holiday Inn Express - Hermiston

Merete Hotel Management•Hermiston, OR

7d•$42,000 - $46,000•Onsite

About The Position

The Front Office Manager effectively manages the overall operations of the Front Desk and ensures Front Desk Agents are properly trained in guest service, safety, and Front Desk operating procedures. The role includes supervising and developing team members, monitoring payroll and operational results, and ensuring guest satisfaction and hotel standards are met. Associates are paid weekly.

Requirements

Prior customer service experience.
Experience working with computers and operating keyboards.
Prior cash-handling experience.
Must pass a criminal background check.
May require a valid driver's license with an acceptable driving record.

Nice To Haves

Supervisory experience is preferable.

Responsibilities

Select, train, supervise, develop, schedule, discipline, and counsel team members according to hotel policies and procedures.
Follow predictive scheduling laws and regulations and conduct performance appraisals.
Demonstrate positive leadership that inspires team members to meet or exceed standards.
Apply the company handbook and employment and labor laws fairly and equitably.
Monitor payroll hours and reports.
Complete reports and paperwork, including forecasts, budgets, and action plans.
Ensure sales, cost, profit, guest satisfaction, and associate performance objectives are met.
Attend, schedule, and conduct departmental meetings.
Keep the work area neat and organized and promptly report unsafe working conditions.
Ensure property operations meet audit standards.
Maintain regular, reliable attendance and punctuality, treat others with respect, and encourage teamwork.
Provide prompt and courteous guest service and follow applicable policies, procedures, and safety standards while working to improve operating standards.