Part Time - Front Desk Agent - Holiday Inn Express - Medford

Merete Hotel Management•Medford, OR

3d•$16 - $16•Onsite

About The Position

The Front Desk Agent accommodates hotel guests by registering and assigning rooms, issuing room keys, transmitting and receiving messages, maintaining records of occupied rooms and guest accounts, making and confirming reservations, presenting statements, and collecting payments. The role provides prompt and courteous service and helps ensure guests have a positive experience. Associates are paid weekly.

Requirements

Customer service experience.
Experience working with computers and operating keyboards.
Ability to pass a criminal background check.

Nice To Haves

Prior cash-handling experience.

Responsibilities

Register guests and assign appropriate accommodations upon arrival.
Make, change, or cancel reservations at guests’ requests.
Respond to guest problems and requests.
Update information in the computer system as needed.
Communicate with other departments to fulfill guest needs.
Answer telephones and maintain keys in secure areas.
Attend mandatory meetings and complete other duties assigned by a supervisor, including cross-training.
Drive the shuttle van if applicable.
Report unsafe conditions immediately and follow hotel safety standards and procedures.
Keep the work area neat and organized.
Maintain regular, reliable attendance and punctuality; follow instructions and accept feedback.
Treat coworkers respectfully and contribute to positive, productive teamwork.
Check guests in and out accurately and provide prompt, courteous service.
Communicate effectively, verbally and in writing, with the public and team members.
Follow policies and procedures while striving to improve operating standards.