Part-Time Front Desk Agent

Schulte Hospitality Group•Warwick, RI

About The Position

Schulte Hospitality Group is seeking a dynamic, service-oriented Guest Service Representative to join its team. The role is part of a hospitality-focused organization that prioritizes respectful, authentic service and the needs of internal and external stakeholders. The Front Desk Agent welcomes guests, supports arrivals and check-ins, responds to telephone and guest inquiries, handles cash responsibly, and maintains an organized front desk area. The position also assists with lobby activation and performs other duties as assigned to meet business objectives. The posting describes the role as part-time and calls for at least one year of front desk operations experience, in-depth knowledge of hotel front desk operations, and a minimum of a high school education. Schulte Hospitality Group is a division of Schulte Companies, a third-party management company operating more than 200 locations across 38 states and 3 countries. Its portfolio includes Marriott, Hilton, IHG, and Hyatt brands, as well as independent, boutique, and lifestyle properties and restaurants.

Requirements

Minimum of one year of experience in Front Desk Operations.
In-depth knowledge of hotel Front Desk operations.
Minimum of a high school education.
Basic computer skills.
Ability to communicate effectively verbally and in writing.
Ability to exceed the expectations of guests and team members.
Excellent time management skills.

Responsibilities

Greet guests as they arrive, focusing on personal recognition.
Review daily arrival lists and assist in preparing and assembling welcome amenities.
Escort VIPs to their rooms and check them in prior to arrival.
Answer the telephone within three rings, respond to questions, or transfer calls as needed.
Count the issued bank at the beginning and end of the shift.
Ensure cash drops follow proper cash-handling procedures and report cash overages or shortages to management.
Keep the front desk area clean and organized.
Assist with lobby activation as needed.
Follow proper procedures when handling guest PPI data.
Follow the check-in and check-out checklist, retrieving necessary identification documents and form of payment upon arrival.
Attend promptly to guest needs and inquiries.
Perform other duties as assigned to meet business objectives.

Benefits

Daily Pay, allowing associates to get paid today for work today.
Free telemedicine and virtual mental health care access for all associates starting day one.
Multiple health insurance and life insurance options.
401(k) plan with company match.
Paid parental leave.
Paid time off for eligible associates in accordance with company policy.
Holiday pay.
Pet insurance.
Employee Assistance Program.
Schulte Savings Marketplace discounts on event tickets, electronics, gym memberships, and more.
A flexible work environment and opportunities for career growth.