Front Desk Agent, Part Time

Six Flags Entertainment Corporation•Sandusky, OH

About The Position

The Front Desk Agent provides exceptional service to guests staying at Sawmill Creek. The role includes contributing to a positive guest experience by greeting guests, assisting with hotel check-in and check-out, collecting payments, selling Cedar Point tickets and other add-ons, and answering questions in person and over the phone. The agent learns and uses the hotel Property Management System (Opera), handles guest information securely and confidentially, and works with other shifts and the Front Office Manager to support hotel operations. This is a part-time, year-round position for applicants ages 18 and older, paying $16.00 per hour.

Requirements

Applicants must be at least 18 years old.
Ability to work 1st, 2nd, or 3rd shifts as needed.
Charismatic attitude.
Ability to learn and use the hotel Property Management System (Opera).
Ability to work days, nights, weekends, and holidays to meet business needs.
Ability to stand for long periods of time.

Responsibilities

Greet guests with a positive attitude and smile.
Check guests into and out of the hotel and collect payments.
Sell tickets to Cedar Point and other add-ons.
Answer guest questions in person and over the phone.
Maintain guest information, including credit card information, securely and confidentially.
Resolve guest concerns in a positive and professional manner.
Maintain open communication with other shifts and the Front Office Manager.
Provide guest service according to Six Flags standards when serving guests or working with subordinates.
Maintain cleanliness and safety in the assigned work area and follow Six Flags Safety Guidelines.
Meet Six Flags attendance requirements.
Perform other duties as assigned.