Part Time Front Desk Agent
PROVIDENCE HOSPITALITY GROUP•San Buenaventura (Ventura), CA
•$18 - $19•Onsite
About The Position
The Front Desk Agent provides front desk services to hotel guests in a friendly, efficient, and professional manner. The role supports guest check-in and checkout, answers questions, helps fulfill guest needs, and maintains front desk records and order. The position is part-time at Crowne Plaza Ventura in Ventura, California.
Requirements
- Commitment to excellence and high standards.
- Excellent written and oral communication skills.
- Versatility, flexibility, and willingness to work with changing priorities and enthusiasm.
- Acute attention to detail.
- Strong organizational, problem-solving, and analytical skills.
- Ability to manage priorities and workflow.
- Excellent customer service skills.
- Ability to understand and follow written and verbal instructions.
- Professional appearance and demeanor.
- Ability to communicate effectively with people at all levels and from various backgrounds.
- Prior experience in the hospitality industry or equivalent is preferred.
Nice To Haves
- Bilingual skills.
Responsibilities
- Greet guests and check them into the hotel following established procedures, including collecting and entering required information, obtaining a credit card imprint for incidental expenses, explaining relevant hotel policies, issuing room keys, and directing guests to rooms and other areas.
- Respond courteously and professionally to guest questions in person and by phone, providing information about directions, shopping, dining, entertainment, hotel services, and safety.
- Assist guests with needs and reservations for dining, entertainment, or transportation as appropriate.
- Resolve guest problems and complaints using judgment or refer them to management as needed.
- Answer internal and external hotel calls, provide information, take messages for guests, and ensure messages are delivered.
- Make and confirm future reservations according to established procedures, including checking room availability, collecting guest and credit card information, and explaining hotel policies, especially cancellation policies.
- Check guests out according to established procedures, including calculating bills, collecting payment, and providing necessary paperwork.
- Keep the front desk area clean and orderly.
- Maintain thorough knowledge of the hotel and local attractions.
- Complete required paperwork and maintain files and records.
- Perform clerical duties such as filing, photocopying, faxing, and mailing.
- Perform other related duties as assigned by management.
Benefits
- Medical, dental, and vision insurance
- Voluntary short-term and long-term disability
- Company-paid basic life and AD&D insurance
- 401(k) with company match
- Paid time off and state-required sick pay
- Eight paid holidays
- Hotel discounts by brand
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What This Job Offers
Job Type
Part-time
Education Level
No Education Listed
