Front Desk Agent - WV

FORT PONTCHARTRAIN•Kidder Township, PA

22d•Onsite

About The Position

The Front Desk Agent welcomes and assists hotel guests, registers them, assigns rooms, maintains guest accounts and records of occupied rooms, processes reservations and payments, and supports a smooth check-in and check-out experience. The role answers questions about hotel services, local attractions, and amenities; responds to guest feedback; and helps arrange restaurant reservations, transportation, and special requests. The agent communicates using telephone, fax, and computer systems, handles cash transactions, follows safety and security protocols, reports incidents, and participates in ongoing training. The position requires a professional appearance and adherence to company policies and procedures. In the absence of the Supervisor, the agent provides leadership and may delegate tasks to team members. Additional duties may be assigned by the Front Desk Manager.

Requirements

High school diploma or equivalent.
At least 3 months of experience in hospitality, customer service, or a related field.
Strong verbal communication and active listening skills.
Ability to multitask and handle varied responsibilities efficiently.
Ability to adapt to changing priorities and work effectively with diverse individuals.
Strong customer service orientation and problem-solving skills.
Basic math skills and ability to use relevant software and systems.
Excellent communication skills and strong attention to detail.
Full scheduling availability, including days, nights, weekends, holidays, and overtime as needed.
Ability to stand, walk, bend, and lift items weighing 6–25 lbs.
Clear vision, hearing, and speech capabilities.

Responsibilities

Greet guests warmly and provide exceptional customer service.
Register guests, assign rooms, maintain guest accounts, and keep records of occupied rooms.
Process reservations and help ensure seamless check-in and check-out.
Answer questions about hotel services, local attractions, and amenities.
Handle guest feedback and direct issues to management as needed.
Process guest payments, maintain accurate records, and handle cash transactions.
Communicate using telephone, fax, and computer systems.
Follow safety and security protocols, report incidents, and participate in ongoing training.
Maintain a professional appearance and adhere to company policies and procedures.
Assist guests with restaurant reservations, transportation arrangements, and special requests.
Provide leadership in the Supervisor's absence and delegate tasks to team members when necessary.
Perform additional duties as assigned by the Front Desk Manager.