Front Desk Agent

Hegg Companies•Sioux Falls, SD

21d

About The Position

The Front Desk Agent, also referred to as a Guest Service Agent, delivers an exceptional guest experience and works closely with hotel team members to create a positive environment. The role includes handling guest needs, completing administrative responsibilities efficiently and on time, and helping make each stay comfortable and memorable. The position requires availability for typical 3:00 PM–11:00 PM shifts, including Saturdays and Sundays. Applicants must pass a pre-employment background investigation; any offer is contingent on successfully passing the company’s pre-employment screening.

Requirements

Saturday and Sunday availability is required, with availability for typical 3:00 PM–11:00 PM shifts.
Ability to be on your feet for up to 8 hours.
Ability to lift up to 40 lb.
Detail-oriented.
Works well independently and with others.
Applicants must pass a pre-employment background investigation and screening.

Nice To Haves

Customer service experience is helpful.

Responsibilities

Greet guests politely and resolve inquiries and problems positively and productively, in person and by phone.
Follow telephone, sales, and reservation processes and complete assigned administrative duties.
Work with the sales team and other staff to provide excellent guest experiences.
Complete check-in and check-out processes in a friendly and efficient manner.
Review and update the communication log regularly to stay informed about hotel developments.
Keep the lobby and front desk clean and fully supplied, ordering supplies when necessary.
Contribute to the Hegg vision’s core values: “We Always Find a Way,” “Be Better Every Day,” and “We Are Better Together.”