Front Desk Agent
About The Position
Front Desk Agents create a positive first impression during the initial part of a guest’s experience by warmly welcoming guests, owning each interaction, and representing the company. The role includes procedural and administrative duties, guest service, and addressing conflict or tension. The ideal candidate is patient and accommodates guest needs with enthusiasm and poise. The company describes team members as its most important resource and is committed to equal opportunity in employment. Post-offer employment verifications, motor vehicle checks, and criminal background checks are conducted.
Requirements
- High school diploma or GED.
- Previous customer service experience.
- Exceptional interpersonal skills.
- Excellent written and verbal communication skills.
- Time management and organizational skills.
- Conflict resolution experience.
- Patience and good listening skills.
Responsibilities
- Greet arriving guests and make them feel welcome.
- Recognize repeat guests, VIP status, and loyalty.
- Administer guest check-ins and check-outs.
- Provide front desk services to guests.
- Assign rooms and perform administrative duties.
- Deliver mail and messages.
- Process guest payments.
- Coordinate with bell service and staff management.
- Provide guests with information on matters such as transportation and restaurant recommendations.
- Accommodate general and unique guest requests.
- Diffuse conflict or tense situations with guests and handle guest opportunities.
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- Life insurance
- 401(k)
- Short-term disability
- Free associate parking
- Free meal for every shift worked
- 25% discount in resort outlets
- Hotel discounts with OPL
- Friends and family discount
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
