Front Desk Agent

Asher Adams, An Autograph Collection Hotel•Salt Lake City, UT

22d•Onsite

About The Position

The Front Desk Agent welcomes and assists hotel guests throughout their stay, helping create a positive first impression and exceptional guest experience. The role handles check-in and check-out, provides information about hotel services and local attractions, responds to guest inquiries and resolves issues, processes payments, and coordinates with other departments to fulfill requests. It also maintains an organized front desk and supports administrative tasks such as answering calls and handling reservations. The position requires a high-energy, guest-focused approach and the ability to work in a fast-paced hospitality environment.

Requirements

High school diploma or equivalent.
Prior cash-handling experience.
Exceptional communication skills.
Very good computer skills.
Ability to work flexible hours, including weekends and holidays.
Strong problem-solving skills.
Ability to multitask and work in a fast-paced environment.

Nice To Haves

Customer service experience is preferred.
Knowledge of hotel or resort operations is a plus.

Responsibilities

Greet and welcome guests warmly, creating a positive first impression.
Handle guest check-in and check-out accurately and efficiently.
Provide information about hotel facilities, services, and local attractions.
Respond to guest inquiries and resolve issues or complaints promptly and professionally.
Process guest payments and maintain accurate records.
Coordinate with other departments to fulfill guest requests and support a seamless experience.
Maintain the cleanliness and organization of the front desk area.
Assist with administrative tasks, including answering phone calls and handling reservations.