Front Desk - Full Time Guest Service Agent- Sonesta ES Suites SFO Oyster Point Waterfront
About The Position
As a Front Desk Agent at Sonesta ES Suites SFO Oyster Point Waterfront, you are guests’ first point of connection and help create memorable experiences throughout their stay. You handle guest questions, requests, and complaints promptly and courteously, aiming to exceed expectations and build guest loyalty. The role requires a professional, outgoing approach, creativity, and the ability to work effectively in a fast-paced environment. This position may require weekends, holidays, or variable shifts according to business needs. Employees may be scheduled for varying hours to reflect the cyclical nature of the hospitality industry. The employer is an equal opportunity and affirmative action employer and does not make employment decisions based on protected characteristics. Applicants must be eligible to work in the United States.
Requirements
- High school education or equivalent experience.
- Professional presentation and demeanor.
- Ability to work well with a team.
- Demonstrated ability to work under pressure in a busy environment.
- Ability to accurately follow verbal and written instructions.
- Ability to cross-train in other hotel-related areas.
- Initiative, including anticipating guest and operational needs.
- Demonstrate a spirit to serve and enthusiasm for hospitality.
Responsibilities
- Professionally and courteously manage and resolve guest complaints and compliments.
- Check guests in and out efficiently, courteously, and professionally.
- Reconcile daily activities and close necessary accounts.
- Learn and navigate property systems efficiently, including running and distributing reports.
- Follow cash, check, credit card, and accounts receivable control procedures and maintain proper security over cash and deposits.
- Communicate with other departments to ensure guest requests are handled, and follow up with guests to confirm their needs have been met to their satisfaction.
- Identify potential sales leads through guest interactions in person and by phone, and share information with the sales team or general manager.
- Answer telephone calls and emails in a timely and professional manner.
- Multitask in a fast-paced environment.
Benefits
- 401(k) retirement plan
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Hotel brand discounts
- PTO
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
