Front Desk Agent/Guest Services Agent

Solage • Calistoga, CA

1d

About The Position

Join the Solage team as a Front Desk Agent, serving as a welcoming first point of contact and helping create a positive guest experience from check-in through check-out. The role involves greeting guests, facilitating arrivals and departures, sharing information about hotel services, amenities, and policies, and responding promptly and professionally to guest inquiries and requests.

The Front Desk Agent handles reservations and guest details, assigns rooms, communicates special requests or accommodations to relevant departments, and serves as a central communication point between guests and hotel teams. The position also processes payments and other financial transactions accurately, including cash handling, and maintains records of guest interactions and requests.

Requirements

• At least 1 year of experience in a similar role.
• Strong interpersonal and communication skills.
• Ability to handle multiple tasks efficiently.
• Familiarity with hotel management systems and basic computer skills.

Responsibilities

• Greet guests upon arrival and facilitate smooth check-in and check-out processes.
• Provide information about hotel services, amenities, and policies.
• Handle room reservations, confirm guest details, and assign rooms.
• Communicate guest special requests and accommodations to relevant departments.
• Address guest inquiries, concerns, and requests promptly and professionally.
• Process payments, verify payment information, handle cash, and coordinate financial transactions with the accounting department.
• Relay messages between guests and other hotel departments.
• Maintain accurate records of guest interactions and requests.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed