Night Auditor- Full - Time - Sonesta ES Suites SFO Oyster Point Waterfront

WS Management•South San Francisco, CA

6d•$23 - $24

About The Position

The Night Auditor is responsible for providing exceptional guest service and maintaining a positive, professional atmosphere during the overnight shift. The role includes reconciling hotel accounts, processing and distributing required reports, supporting overnight guest needs, monitoring property security, and serving as the Manager on Duty. The position also involves preparing the breakfast area for the morning and maintaining an inviting, clean lobby. Work schedules may vary according to hotel business needs and may include weekends or holidays.

Requirements

Enjoy working in a guest-service-oriented environment.
Excellent communication and multitasking skills.
Strong attention to detail and ability to work independently.
Ability to work under pressure in a busy environment.
Ability to follow verbal and written instructions accurately.
Self-starter who shows initiative, including anticipating guest and operational needs.
Ability to multitask in a fast-paced environment.

Nice To Haves

Prior hotel front desk or night audit experience is preferred.
Experience with a similar property management system (PMS) is a plus.

Responsibilities

Greet arriving guests, check them in, and provide information to support their stay.
Respond professionally and courteously to arriving, departing, and in-house guests, providing accurate and timely information and services.
Answer telephone calls and emails promptly and professionally; calls must be answered by the third ring.
Coordinate timely solutions to guest room problems and share issues with the appropriate departments for follow-up.
Perform hotel accounting functions, including reconciling cashier transactions, reviewing and compiling management reports, and ensuring the accuracy of guest billings and city ledger transactions.
Communicate deficiencies or issues to the management team and department heads.
Keep the hotel lobby inviting and clean, including vacuuming, dusting, and setting up welcome supplies.
Learn and navigate property systems efficiently, follow emergency procedures, run required reports, and distribute them appropriately.
Monitor property security and respond to overnight guest needs.
Set up the breakfast area and ensure it is ready for the morning.
Complete and distribute required audit processes and reports.
Serve as Manager on Duty during the overnight shift and contact hotel leadership when operational matters require additional insight or authority.
Follow cash, check, credit card, and accounts receivable control procedures and security guidelines.
Verify and balance F&B Micros.
Adjust or correct accounts as needed.
Maintain responsibility for the security of cash and deposits.
Perform other tasks and assignments requested by the manager.