General Manager - Sonesta ES Suites San Diego - Rancho Bernardo
About The Position
The General Manager has overall responsibility for the operations, financial performance, guest satisfaction, team development, and brand compliance of Sonesta ES Suites San Diego – Rancho Bernardo, an extended-stay property serving business travelers, relocation guests, and leisure visitors. The role calls for a hands-on hospitality leader who balances people, performance, and profitability, builds a strong workplace culture, develops future leaders, and supports operational excellence and financial success. The General Manager oversees hotel functions and works with regional leadership and support teams to execute business strategies, strengthen operational performance, and position the hotel for long-term success. The role involves understanding extended-stay guest needs while driving occupancy, controlling expenses, maintaining the property, and delivering an exceptional guest experience.
Requirements
- Proven hotel leadership experience, preferably as a General Manager or Assistant General Manager.
- Strong understanding of hotel financial performance, budgeting, forecasting, and P&L management.
- Working knowledge of revenue management, hotel sales, and guest satisfaction strategies.
- Demonstrated ability to recruit, develop, and motivate successful teams.
- Experience maintaining brand standards and preparing for quality assurance inspections.
- Strong organizational, problem-solving, and decision-making skills.
- Excellent communication skills and a leadership style built on accountability and respect.
- Familiarity with hotel property management systems and Microsoft Office applications.
- Flexibility to support hotel operations as business needs require, including occasional evenings, weekends, and holidays.
Nice To Haves
- Experience in extended-stay, select-service, or comparable hotel operations is strongly preferred.
- Prior experience as a General Manager or Assistant General Manager is preferred.
Responsibilities
- Build a positive, accountable, and engaging workplace culture.
- Recruit, coach, develop, and retain high-performing employees and department leaders.
- Lead by example with a visible, hands-on management approach; set clear expectations and follow through on performance.
- Foster teamwork, open communication, and professional development, and empower employees to deliver exceptional hospitality.
- Own the property's financial results, including revenue, profitability, and expense management.
- Develop and execute strategies to maximize occupancy, ADR, RevPAR, and GOP.
- Review financial statements, forecasts, budgets, and operating results to identify opportunities for improvement.
- Manage labor, purchasing, inventory, and controllable expenses while maintaining service standards.
- Collaborate with revenue management and sales teams to strengthen market positioning and capture business opportunities.
- Make business decisions that support short-term performance and long-term asset value.
- Champion a guest-first culture and create memorable experiences; maintain a visible presence and engage with guests.
- Monitor guest satisfaction, online reputation, and brand performance indicators.
- Respond to guest concerns, identify root causes, and implement lasting solutions.
- Ensure consistency in cleanliness, service delivery, and property presentation; anticipate the needs of extended-stay guests.
- Oversee front office, housekeeping, maintenance, breakfast operations, and other hotel functions.
- Ensure compliance with Sonesta brand standards, quality assurance expectations, company operating procedures, and applicable employment, wage and hour, health, and safety requirements.
- Maintain a proactive approach to preventative maintenance, safety, and asset preservation.
- Maintain accurate reporting, documentation, and communication with corporate leadership.
- Identify operational challenges early and take ownership of timely resolutions.
- Partner with sales and revenue leadership to identify local market opportunities.
- Develop relationships with corporate accounts, extended-stay clients, and community partners.
- Monitor market conditions, competitive performance, and business trends.
- Support sales initiatives that drive repeat business, corporate demand, and market share growth.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
