Full-Time Night Auditor

Jiten Hotel Management Inc • Hyannis, MA

2d

About The Position

As a Guest Services Agent, the Night Auditor is responsible for greeting and registering guests and checking guests out of the hotel while supporting outstanding guest service and financial profitability. The role includes completing guest registration, assisting with checkout and payments, answering questions about the hotel and local area, promoting hotel services, resolving guest issues, and relaying messages to guests.

Requirements

• High school diploma or GED required.
• Excellent customer service focus.
• Pleasant, professional, and helpful demeanor.
• Able to work a flexible schedule that includes nights, weekends, and holidays.
• Requires standing to a significant degree.

Nice To Haves

• Post-high-school education or training preferred.

Responsibilities

• Greet guests and complete the registration process, including entering and retrieving information in the computer, confirming guest information and room rates, selecting rooms, coding electronic keys, promoting marketing programs, providing welcome packets, and directing guests to their rooms or arranging for a bell person.
• Assist guests with checkout by ensuring rooms and services are correctly accounted for; use the point-of-sale system; handle money; process credit and debit cards; accept and record payments; convert foreign currency; make change; and process gift certificates and cards.
• Maintain thorough knowledge of hotel information, including room categories, rates, packages, promotions, the local area, and other product information, and answer guest questions and inquiries.
• Use up-selling techniques to promote hotel services and facilities and maximize room occupancy.
• Respond to guest inquiries and requests and resolve issues in a timely, friendly, and efficient manner.
• Handle guest complaints, conduct research, and resolve issues and negotiate solutions to support guest satisfaction.
• Receive, enter, retrieve, and relay messages to guests.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED