Front Desk Agent - TownePlace Suites

Remington Hospitality • Logan, UT

2d • Onsite

About The Position

The Front Desk Agent greets and communicates with hotel guests, handles check-ins and check-outs, and assists with pre-registration and reservation blocking. The role requires knowledge of front-office systems and transactions, accurate posting of charges and cash handling, and familiarity with hotel rates, discounts, reservations, cancellations, and relocation procedures. The position may require varying schedules, including nights, weekends, and holidays, and involves providing a positive guest experience as part of a team.

This is an in-office role in a standard office environment. Work includes prolonged periods sitting at a desk and using a computer, occasional standing and walking, frequent use of hands and fingers for keyboarding and office tasks, and occasional bending, reaching, or carrying items. The role also requires effective verbal and written communication and the ability to use a phone or headset. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Requirements

• High work ethic and self-initiative.
• Ability to work varying schedules, which may include nights, weekends, and holidays.
• Ability to work as part of a team providing great guest experiences.
• Ability to work in a standard office environment, including prolonged sitting and computer use for 6–8 hours a day.
• Frequent fine motor skills and use of hands and fingers for keyboarding, using a mouse or trackpad, writing, and operating office equipment.
• Ability to communicate effectively verbally and in writing.
• Ability to occasionally stand, walk, bend, reach, or carry items.
• Ability to lift and/or move 10–25 pounds as needed.
• Visual ability to read computer screens and printed materials, maintain close visual focus for extended periods, and differentiate colors for certain roles.
• Ability to hear and participate in conversations and meetings and use a phone and/or headset.

Responsibilities

• Greet and communicate cordially with guests, and promptly and professionally check guests in and out.
• Assist with pre-registration and blocking reservations when necessary.
• Know how and where to post all charges, and post them promptly, accurately, and efficiently.
• Maintain working knowledge of the front-office computer or manual system, including daily and less frequent transactions.
• Handle cash accurately, including receiving cash, checks, and credit card information and making correct change.
• Review reservations with special requests and block rooms accordingly.
• Know hotel rates and discounts and how to handle them.
• Handle reservations and related procedures, including same-day reservations, cancellations, and relocations when necessary.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed