Front Desk Agent - Kahler Inn & Suites

Kahler Hotels LLC • Rochester, MN

15h

About The Position

Kahler Inn & Suites, part of Kahler Hospitality Group, is seeking a friendly and professional Front Desk Agent to provide exceptional service and a welcoming environment for guests. The Front Desk Agent is the first point of contact for guests and helps ensure a memorable stay from check-in through check-out. This is a full-time position.

Requirements

• High school diploma or equivalent.
• Previous experience in a customer service role; hospitality experience is preferred.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Ability to work a flexible schedule, including nights, weekends, and holidays.
• Professional appearance and demeanor.
• Ability to stand for extended periods.

Nice To Haves

• Proficiency with hotel management software such as OPERA or Protel.

Responsibilities

• Greet and welcome guests upon arrival and departure.
• Check guests in and out efficiently and accurately.
• Manage reservations by phone, email, and in person.
• Handle guest inquiries, requests, and complaints promptly and professionally.
• Process payments and manage the cash drawer.
• Provide information about the hotel, available rooms, rates, and amenities.
• Coordinate with housekeeping and maintenance staff to ensure guest satisfaction.
• Maintain a neat and organized front desk area.
• Follow hotel policies, procedures, and safety guidelines.

Benefits

• Health insurance.
• Dental insurance.
• Vision insurance.
• Paid time off (PTO).
• Career advancement opportunities.
• Professional development.
• Competitive pay and starting wages.
• Other benefits available after 60 days.
• DailyPay.
• 401(k).
• Paid training.
• Referral program.
• Discounts at Kinseth Hotel Corporation hotels and restaurants.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED