Hampton Inn & Suites Reagan National Airport - Front Desk Agent
About The Position
The Front Desk Agent is responsible for creating a welcoming guest experience through check-ins, check-outs, reservations, guest requests, and friendly farewells. The role serves as the face of the hotel and keeps front desk operations organized and running smoothly while responding to guest needs and unexpected challenges. The hotel is located in Crystal City near Reagan National Airport and the Crystal City Metro Station. The property offers a free shuttle to the airport and Metro, free breakfast, and a supportive, collaborative team environment with monthly team-building activities and events.
Requirements
- High school diploma or equivalent.
- Familiarity with hotel management software.
- Familiarity with the Microsoft Office suite.
Nice To Haves
- Experience in a hotel or related field is preferred.
Responsibilities
- Welcome guests and provide warm, high-quality guest service.
- Handle guest questions and requests to support a positive stay.
- Communicate clearly with guests and coordinate with the team.
- Respond quickly and effectively to problems and unexpected challenges.
- Manage reservations, check-ins, and check-outs.
- Handle financial details and keep front desk operations organized.
Benefits
- Medical, dental, and vision coverage
- Short-term and long-term disability income coverage
- Term life and AD&D insurance
- Paid time off
- Employee Assistance Program
- 401k retirement plan
- Daily Pay option
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
