Fairfield Inn & Suites Stevens Point - Front Desk Agent

Aimbridge Hospitality • Stevens Point, WI

23h • Onsite

About The Position

The Front Desk Agent is the face of the hotel and is responsible for creating a welcoming, smooth guest experience. The role handles guest interactions, check-ins and check-outs, reservations, requests, and financial details while keeping front desk operations organized and running efficiently. The position also involves communicating with guests and coordinating with the team, and responding quickly to challenges to help resolve issues and make guests’ stays comfortable and trouble-free.

Requirements

• High school diploma or equivalent.
• Familiarity with hotel management software and Microsoft Office suite.

Nice To Haves

• Experience in a hotel or related field is preferred.

Responsibilities

• Welcome guests and provide friendly, high-quality service throughout their stay.
• Handle guest questions and requests to support a positive guest experience.
• Communicate clearly with guests and coordinate with the hotel team.
• Respond quickly and thoughtfully to challenges and resolve guest issues.
• Manage reservations, check-ins, check-outs, and financial details while maintaining organized front desk operations.

Benefits

• Medical, dental, and vision coverage
• Short-term and long-term disability income insurance
• Term life and AD&D insurance
• Paid time off
• Employee Assistance Program
• 401k retirement plan
• Daily Pay

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED