Front Desk Agent | State College Fairfield Inn
About The Position
Shaner Hotels has an exciting opportunity at our Fairfield Inn & Suites State College. Conveniently located in the heart of Happy Valley, our hotel is just minutes from Penn State University, Beaver Stadium, the Bryce Jordan Center, Medlar Field at Lubrano Park, and many of the area's top business and leisure destinations. Our 83-room hotel is known for delivering award-winning hospitality and exceptional guest service. Guests enjoy spacious accommodations featuring plush Marriott bedding, complimentary high-speed Wi-Fi, in-room coffee makers, ergonomic workspaces, and individual climate control. Additional amenities include a complimentary hot breakfast, indoor pool, fitness center, and business center, providing everything travelers need for a comfortable and productive stay. If you're passionate about hospitality and enjoy creating memorable guest experiences, Fairfield Inn & Suites State College offers an outstanding opportunity to build your career with Shaner Hotels. Join our team and be part of a company committed to excellence, teamwork, and professional growth.
Requirements
- High school graduate or equivalent.
- Minimum one year customer service experience; previous hotel experience preferred.
- Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
Nice To Haves
- Computer experience preferred.
- Bilingual English/Spanish a plus.
- Knowledge of local activities and attractions appropriate for clientele.
Responsibilities
- Provide superior guest services including check-in/check-out hotel guests courteously and efficiently; process all payments according to established hotel requirements; Provide information and services to any guest or visitor in a friendly, professional manner.
- Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
- Handle guest complaints ensuring guest satisfaction.
- Process all check-ins and check-outs according to established hotel requirements.
- Adhere to payment, cash handling and credit policies/procedures.
- Generate, print, and distribute daily reports to designated departments/personnel.
- Resolve discrepancies on the room status report with Housekeeping.
- Other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
